FREQUENTLY ASKED QUESTIONS

Everything you need to know

50 questions answered about GrantSense AI — India's first AI-powered grant discovery platform for NGOs.

1What is GrantSense AI?

GrantSense AI is India's first AI-powered grant discovery and proposal automation platform. It helps Indian NGOs and social enterprises find matching grants from 50,000+ schemes across 53+ ministries, check eligibility instantly, and generate winning proposals using AI.

2How does AI Grant Matching work?

Our AI engine analyzes your NGO's sector, state, registrations (DARPAN, FCRA, 12A/80G), and activities to find the best matching grants from our database of 50,000+ schemes covering 36 states and union territories.

3Is GrantSense AI free to use?

Yes! The Free Plan includes 5 grant searches per month, 1 AI proposal, and basic eligibility checking. Pro Plan (₹1,999/year) and Team Plan (₹3,999/year) unlock unlimited access to all features.

4What types of grants are available?

We cover Government grants (Central & State), CSR funding from Indian corporations, international grants from global foundations, and multilateral agency funding — all searchable by sector, state, and eligibility criteria.

5How does the AI Proposal Generator work?

The AI analyzes your NGO profile and the selected grant's requirements to generate a professional proposal in minutes. It includes budget breakdowns, timelines, impact metrics, and methodology sections. Export as PDF or DOCX.

6What is Eligibility Scoring?

For every grant, our AI scores your NGO from 0-100% based on DARPAN registration, FCRA status, 12A/80G certificates, sector match, state eligibility, organizational experience, and financial history.

7Which AI providers power GrantSense AI?

We use 7 AI providers with automatic failover — Google Gemini (primary), Groq, Cerebras, SambaNova, OpenRouter, Hyperbolic, and Nebius. If one fails, the system instantly switches to the next available provider.

8How do I sign up?

Visit grantsense.com and click "Get Started Free." Enter your email, receive a 6-digit OTP, verify, and you're in. You can also sign in with Google or GitHub — one click, no password needed.

9Is my data secure?

Absolutely. We use HTTPS encryption, HTTP-only secure cookies, rate limiting on all endpoints, security headers (HSTS, X-Frame-Options, CSP), and sensitive file blocking. Your NGO data is never shared with third parties.

10Can I use GrantSense AI on mobile?

Yes, the platform is fully responsive and works on all devices — desktop, tablet, and mobile. The dark-themed UI is optimized for comfortable viewing on any screen size.

11What is the AI Chatbot?

Our 24/7 AI chatbot helps you find grants, check eligibility, get proposal writing tips, and navigate the platform. It supports multiple languages including English, Hindi, and Assamese.

12How does the Document Manager work?

Upload and organize all your NGO documents — registration certificates, annual reports, audit reports, FCRA certificates — in one secure place. Attach them instantly when applying for grants.

13What is the Application Tracker?

Track all your grant applications in one dashboard — Draft, Submitted, Under Review, Approved, and Rejected statuses. See deadlines, notes, and next steps for each application.

14How does payment work?

We use Razorpay for secure payments. Pay via UPI, credit/debit cards, net banking, or wallets. GST invoices are generated automatically. All plans are annual subscriptions.

15Can my team collaborate on proposals?

Yes! The Team Plan supports up to 5 team members with role-based access — Admin (full control), Editor (create and edit), and Viewer (read-only). Everyone works on the same grants and proposals.

16What is the Marketing Automation system?

A 4-part system for NGO outreach: (1) Lead scraping from DARPAN, Google Maps, and CSR portals, (2) AI-powered email campaigns, (3) Conversational sales bot, (4) Auto-onboarding with payment links.

17How does AI Outreach work?

AI creates hyper-personalized emails for each NGO based on their profile, sector, and needs. It uses consultative selling methodology, A/B testing, and automated follow-up sequences.

18What is the Email Warm-up Engine?

A 30-day system that gradually increases email sending volume — from 5/day to 1,000/day — to build domain reputation. Auto-pauses if bounce rate exceeds 5% or spam reports exceed 3.

19What is the Mass Scale Pipeline?

A 5-phase India-wide campaign targeting 200,000 emails across North, East, West, South India regions to achieve 10,000 paid subscriptions at a 5% conversion rate.

20What is the Hyper-Automation System?

Zero-dependency event-driven architecture with message queue, self-healing circuit breakers, 3x auto-retry with exponential backoff, and multi-channel notifications. 99.99% automated operations.

21How do notifications work?

Alerts via 4 channels — Telegram, WhatsApp, Email, and Admin Panel. Routed by severity: Critical → all 4 channels, Error → Telegram+Email+Admin, Warning → Email+Admin, Info → Admin only.

22What financial management features exist?

Automatic GST calculation (18%), invoice generation, revenue dashboard, monthly/quarterly reports, and GST threshold alerts when approaching ₹20 lakh turnover limit.

23What can I do in the Admin Panel?

Manage users, grants CRUD, marketing status, AI provider status, automation dashboard, system health — all from a single dashboard with 12 Quick Access cards.

24What export formats are supported?

Download reports in CSV, HTML, and JSON formats. Available for Users, Grants, Applications, Payments, and Proposals — 5 report types with branded formatting.

25What security measures are in place?

IP-based rate limiting, security headers (HSTS, X-Frame-Options, X-XSS-Protection, Referrer-Policy, Permissions-Policy), sensitive file blocking, and circuit breaker cascade failure prevention.

26Does GrantSense AI support Social Login?

Yes — Google and GitHub OAuth are supported. One-click sign-in with automatic email and profile import. New users are auto-registered on the Free Plan.

27How many grants are in the database?

Over 50,000 grants from 53+ central ministries, state governments, CSR programs, and international foundations. The database is regularly updated with new schemes.

28Which states are covered?

All 28 states and 8 union territories of India — 36 regions total. Grants are filterable by state, so you see only what's relevant to your NGO's location.

29Which sectors are supported?

16 key sectors: Education, Healthcare, Rural Development, Women Empowerment, Child Welfare, Environment, Skill Development, Disability, Tribal Welfare, Elderly Care, Water & Sanitation, Agriculture, Livelihood, Disaster Relief, Arts & Culture, and Animal Welfare.

30What is DARPAN and why does it matter?

NGO DARPAN is the Government of India's portal for NGO registration. Many government grants require DARPAN registration. GrantSense AI checks your DARPAN status when scoring eligibility.

31Do I need FCRA to use GrantSense AI?

No, FCRA is not required to use the platform. However, FCRA registration is needed to receive foreign funding. Our eligibility scoring factors in FCRA status for international grants.

32Can I generate proposals in Hindi or Assamese?

Currently, proposals are generated in English as most grant applications require English submissions. The chatbot supports multilingual queries in Hindi, Assamese, and English.

33How accurate is the eligibility scoring?

Our AI scoring considers 8+ factors including registrations, sector match, geography, organizational age, and financial capacity. Accuracy improves as you complete your NGO profile with more details.

34What happens after I generate a proposal?

Download it as PDF/DOCX, review and customize it, attach required documents from the Document Manager, and submit to the grant-giving agency. Track the application status in the Application Tracker.

35Can I edit AI-generated proposals?

Yes, all generated proposals are fully editable. Download the DOCX version, make your changes in any word processor, and submit the final version to the grant authority.

36What is the refund policy?

We offer a 7-day refund policy from the date of purchase. If you're not satisfied, contact support@grantsense.com within 7 days for a full refund. No questions asked.

37How do I contact support?

Email us at hello@grantsense.com, use the AI chatbot on the platform, or visit the Contact page. We respond within 24 hours on business days.

38Is there a mobile app?

Currently, GrantSense AI is a web application optimized for all devices. A dedicated mobile app is planned for future release. The web version works perfectly on mobile browsers.

39Can I track multiple grant applications?

Yes, the Application Tracker lets you manage unlimited applications simultaneously. Filter by status (Draft, Submitted, Under Review, Approved, Rejected), sort by deadline, and add notes to each.

40What is the Conversation Bot?

An AI sales assistant that engages with potential NGO customers via email. It handles objections, answers questions about pricing and features, and guides leads toward signing up using consultative selling techniques.

41How does auto-onboarding work?

When a lead is ready to buy, the system automatically generates a Razorpay payment link, sends it via email, processes the payment, activates their account, sends a welcome email, and generates a GST invoice — all without manual intervention.

42What AI models are used?

Primarily Google Gemini 2.0 Flash for speed and quality. Backup models include Groq (Llama 3.3 70B), Cerebras (Llama 3.1 8B), and others. The system auto-selects the best available provider.

43Is there an API for developers?

The platform includes comprehensive REST APIs for grants, proposals, users, applications, marketing, automation, and export. All endpoints are rate-limited and documented.

44How does the SEO system work?

Built-in SEO with Open Graph tags, Twitter Cards, JSON-LD schema markup, dynamic sitemap, robots.txt, and optimized meta descriptions. Every page is search engine friendly.

45What is the Terms of Service?

A comprehensive 25-section legal document covering platform role (facilitator, not guarantor), no-guarantee clause, user responsibilities, payment terms, data privacy, arbitration (Delhi jurisdiction), and liability caps.

46How is the platform hosted?

GrantSense AI is deployed on Vercel with the Mumbai (BOM1) region for low latency in India. SSL is automatic, and security headers are enforced on all routes.

47Can I use GrantSense AI for CSR proposals?

Yes! The platform covers CSR grants from Indian corporations. AI can generate CSR-specific proposals aligned with Schedule VII of the Companies Act, 2013.

48What reports can I generate?

User reports, grant reports, application reports, payment reports, and proposal reports — all downloadable in CSV, HTML, or JSON. Each report includes timestamps, totals, and GrantSense AI branding.

49How often is the grant database updated?

The grant database is updated regularly with new government schemes, CSR opportunities, and international grants. AI scraping ensures the latest grants are discovered and added.

50What makes GrantSense AI different from other platforms?

We combine AI grant matching, automated proposal generation, eligibility scoring, application tracking, team collaboration, and a complete marketing automation system — all in one platform built specifically for Indian NGOs at an affordable price.

Still have questions?

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